Empowering Non-Technical Teams With Practical, Confidence-Building Training

Overview

Non-technical teams relied heavily on IT because they didn’t understand how to manage content, permissions, or collaboration effectively in SharePoint and Microsoft 365. The result was slow workflows, confusion, and inconsistent file management.

Our Approach

SJL Advantage delivered approachable, role-based training designed for real-world use—not technical theory. We covered document management best practices, permissions, versioning, workflows, and tips for staying organized. The focus was on clarity, confidence, and practical takeaways employees could use immediately.

Impact

  • Noticeable reduction in support tickets sent to IT
  • Consistent file and folder practices across departments
  • Increased confidence among non-technical teams
  • Higher adoption of core Microsoft 365 tools
“Raquelle is one of those rare trainers who keeps everyone engaged. Our teams walked away feeling empowered—not overwhelmed.”
— Department Manager, Corporate Services
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